Complaint Review: Dotty's Casino

11/25/2016 Black Friday. I went into the Close Dottys(trop n russell. To Play a few hands of Blackjack. there was one machine not being played but had an Error on it. The new Employee reset it. I put in 100.00. I lost 40.00 in 2 hands. played the remaining 60.00 hand won. Now I had 120.00 I lost a few hands played one big hand now Im at 138.00 played one more 8 dollar hand Lost. I then cashed out the 130.00. I play like this practically everyday. dottys all over town. This time the machine didnt print my Ticket. I notified the new employee they ONLY have one person working. i was there the day before and tip them mostly women working there. Which im cordial with they know me by name. Im pretty to myself. the New employee came to the machine opened it up. He was obviously new. Had no clue what he was doing with the ticket printer machine. (the slot tech came 2 hours later) notified that the printer slips were put in backwards. the new employee was awful at his job. you could see the people he would make wait and wait and wait till he could figure out how to do 2 things at once. they sell cigarettes getting gamblers free drinks he couldnt handle his job at all. some people left and came back while i was still there waiting. Its a big gambling thanksgiving weekend. Not the time to have all the managers missing. ive lived in Vegas 26 Years. never have i had an employee not be able to call someone and get the problem fixed. he just like couldnt figure out who to call or what the procedure was. I was losing patience. to be shorted 130.00 a 30 dollar gain and go on 2 hours without one apology. i had to call the gaming board to get someone to fix this mess.

I eventually got the head agent to show up in Person because i was angry. THey wouldnt pay me until 2 gaming agents (police) showed up to respond to me being angry and not paying my money because the new employee broke the machine and erased the games hard drive.  Now had no record of anything.   The gaming board ended having to quarantine the machine and lock it down. to have people come out and investigate what the new employee did to it. The Head Manager came in 2 plus HOURS later with the gaming police there. to address the awful situation which they created. The manager was the rudest Person in the World. Not one apology for my time and how im stuck there for 2 hours. his solution before anything was to kick me out before even paying me my money they owed me...

So i had to fill out paper work with the police. I was then paid and told it would be a misdemeanor trespassing crime if i returned to any of the Dotty Locations. i got my money never an apology for wasting 3 hours of my time. I had gambled 400.00 2 days before took out my Last 300.00 and was able to win 9000.00 i left with 7000. so earliar that morning i had walked into dottys with 3200.00 (i had went black friday shopping obviously all i had left) i literally lost 2500.00 in 2 minutes. went to another machine lost 500.00 in 10 seconds... the remaining 400.00 i turned into 2000.00 the next 30 seconds. i went back to that fist machine lost 1300 in 20 seconds. i left that machine with 800.00 i played keno 20 dollars a game. won 1200.00 switched machined played 5 dollar keno won 2500.00 left with 3700.00 my point is my gambling play isnt the average 20-30 dollar gaming their business model usually gets. Its awful how they treated me because of their uneducated employee screwing up.  Their Classless head "manager" acting like a big over heavyset man "breathing very heavy" bully.  Dottys screwed up 5-6 peoples day letting this "kid" run the store that day they need to apoligize and make up for kicking someone out that has over 100,000 in jackpots there in 2 years.  to kick someone out when they screw up is horrible Customer Service.  They need to be scolded and owe me more then an apology.  when someone steals your money and makes you wait for 2 hours doesn't have a manager call me to explain whats going other then no one will pickup.  they shouldnt have an employree responsible for the 10000.00 an hour the store brings in.  I dont even know how they make alcolhic drinks without any knowledge of alcohol.