Double Billing for MSN and Hotmail account ripoff no credit given nationwide Internet
I have had a hotmail account for 5 years and when I switched to msn in June 2002, they started charging me for a msn account and hotmail. They were double billing me all this time. I've called and complained and supposedly gotten credit but it hasn't showed up on my credit card yet! As soon as I get my credit then I'm going to cancel!! Of course, I'll get the cancellation number. There have been so many complaints on MSN, why isn't something being done? Why haven't they been investigated. Is this just a board where I can complain? I want something done! Maybe there is a lawyer out there willing to take this matter in their hands!
Lon
Salem, Virginia
1 Updates & Rebuttals
J.
Flagstaff,Arizona,
U.S.A.
msn double-billing suggestion
#2Consumer Suggestion
Tue, April 15, 2003
I had the same problem recently when I changed to msn one plan. I took care of the problem pretty easy. I too got the run-around from Customer Service for 4 months of double billing. They lied in all sorts of ways. I do the same thing as the conpanies do NOW. Every conversation with any company is NOW recorded with a telephone & cassette recorder you can buy inexpensively from Radio Shack.( The law says 1 of 2 parties must know they are being recorded--ME).
My proof when Customer Reps are lying. Then I filed a complaint with my banks VISA department who went after them. It was amazing how fast MSN refunded my money into my account after the bank investigated my account, especially after all the lies and time the Reps put me off.
Third, I write down all time and who I spoke with,and Ext.# and conversations on paper that I have and leave it in a file. I hope this will help.
If all else falls I send a nice letter(Several) to the State Attorneys Office--Which now in Arizona has a really good State Attorney-By the People for the People!