Complaint Review: Double Day Book Club

I sent an email inquiry to Doubleday to insure that the Nora Roberts book pack for $19.99 would count towards my purchase obligation.  The reply is listed below.   The Nora Roberts pack, after making the purchase, does not apply.  There is no place in the books details or description that says it does not apply.  It is a 2 book pack for 19.99 - so each book is $9.995!   I specifically asked before purchase and was given vague and incorrect information!   This was after finding out that previous purchases didn't count because they were under $9.99 which I wouldn't have bought if I had known the restriction!   This is a bait and switch of the worse kind!   You can't even ask a specific question and get a straight answer you can rely on!   

-----Original Message-----

From: customer.service@doubledaybookclub.com

[mailto:customer.service@doubledaybookclub.com]


Sent: Tuesday, January 03, 2012 3:18 AM

To: susan czerniewski

Subject:

Re: Fulfilling Your Purchase Commitment (KMM76799650V82263L0KM)



Dear Member,

Thank you for contacting us to assist in your understanding of the types of purchases that count toward your purchase
agreement.

Featured Selections and club-priced selections of at least $9.99 do count toward your purchase agreement.  Sale books may not count, so please refer to the specific sale offer details to verify.  Non-book items such as music, video, and merchandise products may not count toward the purchase agreement.

To further clarify, a return of any qualifying selection will reduce your number of accumulated purchases toward your purchase agreement.

For your convenience, you may view your current purchase commitment status by clicking on the "Account" icon located below our website navigation bar.

If we may be of further service, please don't hesitate to contact us.

Sincerely,

Vinnie

Customer Service