Complaint Review: Doubleday Book Club

I joined this book club several years ago and recieved books and read them.  I recieved a letter a few months ago reminding me of my obligation to order 4 more books.  SInce I now have a Nook and a Kindle, I wasn't excited about this.  However, I know I had to buy some books.  I went to the web site, logged in and ordered  4 books.  They came, I read.

Last week I recieved a notice that I had to order 4 more books, for a total of $72.96, to fufill my obligation.  I figured it was an error and tossed it.  Today I recieved another that said I would be reported to a credit agency if I didn't pay.  I called doubleday.

The girl on the phone was quite snotty, and has not been trained well in the "keep the customer happy" tradition.  She informed me that the $80 of books I ordered didn't meet the requirements to fufil my obligation.  One didn't cost enough, children's books don't qualify, yada, yada, yada.  I told her that was intentionally misleading.

She said "On page 24 of the catalogue" I never had a catalogue, and page 24? Really?

She said "There was a box on the top left of your checkout page that said the books weren't " - 

This is so misleading and a total switch and bait.  After I ranted for a while, she took $18 off what I owe.

Arguh!!!!