Complaint Review: Pack & Load Services

As a Business Owner of a notable relocation company with national partnerships, we strongly advise all Companies and Corporations to stay clear of this company (Pack & Load Service aka Small Movers Inc.)

Both companies are located in the South Florida and are owned by Douglas Prescott Jr. and Sharon Prescott.  The person who ultimately handles their phone calls and sets up partnerships with service providers and companies is Chrissy Wuest (we assume she is also related to them in some way).

Both companies of Pack & Load Services and Small Moves Inc. are ran by the same three people.

Their representative Chrissy Wuest reached out to us asking us to become service providers for them.  We set up an agreement providing them with our billing address and discussing the terms of payment.  After only working less than a month with them; we quickly chose to dissolve our relationship with them.

Within that short month, we had two jobs requested and of those two jobs that were done successfully; their first payment to us was extremely delayed in breach of our agreeent (their excuse was that they wrote down the billing address wrong despite the fact that it was clear in our agreeement on paper). The last payment we simply did not receive the full amount.  They claimed they re-sent the remaining portion; however, it is indicated through bank statements that nothing was ever sent.  Their excuse was that they were not told the correct billing address despite this being told to them multiple times.

We reached out to Doug, Sharon, and Chrissy.  Bottom line, we asked to speak with Doug; spoke with him 1 time during the entire month, during this sole encounter, he came off as very unprofessional and extremely defensive when asked about the remaining balance and even hung up the phone without allowing our representative to speak once.  Sharon is unresponsive and we never heard from her despite our attempts; even though Chrissy stated she is the accountant who pays the service providers.  Chrissy is the liar and gatekeeper in which they use to avoid speaking with "business partners" and appropriately handling issues.

We are amazed at how a national company like PODS could partner with such an unprofessional company with unethical and untrustworthy business practices.

If you are a company who expects to be treated respectfully cares about your workers, and takes pride in your Business Partnerships, we urge you to NEVER do business with this company.  Thankfully for us, the amount that they actually owe us is a small amount that we have sucked up to a loss.  However, a tree is known by the fruit that it bears.  If they have this much trouble paying out a small amount owed, we wouldn't trust them to pay out larger sums.

After dissolving our relationship with them and telling them that we were not interested in doing any further business with them; two month later, their staff left a voicemail attempting to contact our company about doing another job.  We simply did not return their call.

Stay Away from the following:

Pack and Load Service
Toll-Free 1-888-313-6328
1501 Lake Avenue SE
Largo, FL 33771

Dougjr@packandloadservice.com Sharon@packandloadservice.com Chrissy@packandloadservice.com 

Small Moves Inc.

100 Aleta Drive, Bellaire Beach, FL  33786

Toll Free: (888)-497-5291

Local: (727)-230-3411

Fax: (727)-595-3518

Dougjr@smallmoversinc.com or Chrissy@smallmoversinc.com

There are many credible reviews regarding this company that can be found at the following links:

GOOGLE

https://www.google.com/?gws_rd=ssl#q=packandloadservice&lrd=lrd

YELP

http://www.yelp.com/biz/pack-and-load-services-clearwater