Complaint Review: Downriver Body Works

This company took advantage of me for being under stress after a car accident. My car was towed directly here by Area Towing and Recovery, Inc. The man named Shane, (tow truck driver) swore that this was the best shop around. I later discovered he probably got a huge bonus to take it there. The car arrived to the shop with minimal damage to the front passanger side. Needing a new tire, rim, headlamp, side panel and some mechanical work around the tire. They called me instantly to come there so I could have a rental while they fixed it.  I called about three days later and asked them how things were going, they said they would get back to me.  A week went by no call back.  I called the following Monday she said that they were waiting on the insurance still and would get back to me again, I knew this wasnt true because I had spoken to the insurance company and he said they had been there on the previous wednesday. Needless to say these promises to call back and such kept up for a little over three weeks.  Finally I called on the 3rd week and she said my car would be ready tomorrow. I argued with her about my deductable because in the beginging she said she could probably waive it. Needless to say when it came time for my car to be done it wasnt waived. She called my dad who is legally incompetent and long behold suckered him into paying the deductable, even before the car was looked at or approved by me. I got the car back with swirls all over the hood, a cracked headlight after being charged 241.46 for. They never replaced the part on my door only rebend it (it still is dented). The tire they gave me was used and shows sign of possible dry rotting.  I called the shop to ask about this and only got "mary will calll you back." I will try again today. I have lost sleep over this on top of preparing for my pre-law finals, I am at a loss about this car. I just want to make sure that no one makes the same mistake as I and uses this shop for ANY repairs for their car.