Doxy Lingerie ripoff beware, halloween costumes, NO SHIPMENTS Internet
Buyer Beware
I, a consumer placed my order in "good faith" on 9/15. I thought way in advance for myself and four of my friends. Four of the costumes were in stock at the time, and indicated that they would ship withing 24-48hrs. This is now 20 days later, and no shipments. I have sent 5 emails to date, receiving only computer generated auto responses, saying they are too busy and will get back to us.
Red Flag! There is no phone number on this site.
In calling my credit card company, payment was posted two days after I placed my order.
Use your discretion, before ordering from them. Like I said "buyer beware", and shame on me for thinking this company was honest and cared!
Cindi
Sandy, Utah
U.S.A.
6 Updates & Rebuttals
Cindi
Sandy,Utah,
U.S.A.
I was refunded
#7Author of original report
Thu, October 19, 2006
Well, they did do something right. I am astonished.
However I am still seaking out as many forums, websites that I can to alert any and all about the horrific experience I have had dealing with Doxy.
Cindi
Sandy,Utah,
U.S.A.
Doxy is Fraudulent, Dishonest and Non Caring
#7Author of original report
Mon, October 16, 2006
I can only base this on my experience, but as you can read from other's I am NOT the only one.
wrote:
Funny how Doxy can always come back and be combative, but never find time to address the consumers emails regarding status of there orders.
She states that I did not give them time nor a chance to make things right. What, Doxy do you think is the proper amount of time to "make things right" in your business practice? Maybe if you enlighten us, we can give the next consumer an option prior to purchasing from you.
They did state I was refunded, but I have nothing to base there word on. I will update and let you know if they did credit me back once those 2+ days go by.
Below is more correspondace from Doxy. Read on to see how well their customer service(support)responds. Business like conduct is not there forte.
Cindi wrote: 10/16
What I really think? Oh you would not like to hear what I really think, nor do you care. I do believe you enjoy annoying people. That is about the only thing you do WELL!
Like I suggested before, please use your internet time for handling customer shipments.
The time you have taken to respond to me, can be better applied to addressing the inquires they have.
And for the record, what I do on my weekends are my business, why don't you do yours!
Doxy Lingerie
I'm sorry if you mistook my words for amusement. I'm sure you have better things to do with your day than sitting at your computer waiting for our reply. Or perhaps not.
Customer Support
Cindi wrote: 10/14
LMAO...glad you find amusement in this....why don't
you go out and actually ship something for someone
that paid you for it! Looks like you have plenty of
time to read emails.
--- Doxy Lingerie wrote: 10/14
> Thank you for your opinion. Good day.
>
> Customer Support
>
Jennifer
Kalamazoo,Michigan,
U.S.A.
You were already refunded
#7UPDATE Employee
Sat, October 14, 2006
We already refunded you in full yesterday. As i'm sure you are aware, it takes 2-4 days for the money to show back up in your account. Thank you.
Customer Support
Cindi
Sandy,Utah,
U.S.A.
FRAUDULENT COMPANY, Doxy Lingerie-see my communication with them
#7Author of original report
Sat, October 14, 2006
As I stated on my previous post. Here is my correspondance with Doxy. I will be disputing my charge with my credit card company. They will not be keeping my money. I implore all who is reading this to take measures to complain. Find as many sites that you can. All we can hope to do is help others to not make the same mistake we did.
wrote:
wrote:
wrote:
Cindi wrote:
Giving you a chance??????????? WTF? Wow, you are
unreal!
What about the people that placed orders back in
August that have yet to receive there orders, huh? Or let's see, by reading back on the complaints, this is not because it's "this time of year". Its your business practice "ALWAYS". Maybe with a rare exception, here and there.
Have you ever bought anything online and not received your purchase? And on top of that, were billed a month prior and not receive any "real" updates on what you paid money for.
Tell me Jennifer, how would you handle that? Bet you would not sit idly by and let anyone take your money and you get nothing in return. I have been more than "nice". And you, or whomever is in charge of this company really needs to look into there business practice.
Pretty sad that you take lightly the concerns of
others who are "your" bread and butter, and not try to address the problems you have and make this so called company better.
I have filed a complaint with the Federal Trade
Commission. I will keep looking for other sites that I can post my experience with this company.
Its to bad that you really don't care, and if you
truly do. You should show it!
Don't advertise "in stock" can ship within 24-48hrs, it gives false hope. You are truly fraudulent with those statements. You should say we will ship when we d**n well please, but we will take your money now, sucka's. Sheesh!!!!!!!!
--- Doxy Lingerie
10/14/06
We have decided that it would be best to actually
cancel your order. I am sorry that you felt it
necessary to file so many complaints against us
before giving us a chance to make things right.
Customer Support
Cindi wrote:
Just to let you know....my overnite package has yet to arrive. Do you by chance have the tracking information, so that I can see where it is at?
Would of thought it would of been here by Tuesday at the latest.
Please advise tracking information.
Doxy Lingerie
Yes, we are understaffed at this time of year
almost always, it's our absolute busiest time. Does that justify you implying that we have somehow ripped you off? In my opinion no. We are replying to emails as fast as we can, but to be honest with your, our first priority right now is getting orders shipped.
Customer Support
Cindi wrote:
Wow!!!!!!! I really, truly appreciate your
response. Its just sad that I had to resort to
negative comments, just to get a response. An
honest quick reply back to your customers could make all the difference.
You could really do some improvements and people
would buy from you happily. Your site is great and the prices decent.
I will be more than happy to update, once I receive my order.
Thanks, and I hope your future will be brighter!
Doxy Lingerie
I have just shipped your entire order via
overnight service, and I would expect you to update your complaints reflecting that.
Customer Support
Cindi wrote:
yhst-41531193861063-15770
All I want is my order and I am thinking that in
order to correct your lack of customer service you can make it up to me by shipping out overnight
(Today) at YOUR expense the four items that are in
stock .
Please respond or I will have to cancel my order.
Pretty sad when you can't fullfill a $200 order in atimely fashion. You would think you would pay for what you get. I paid good and I got nothing!
Due to the lack of a genuine response. I have
filed complaints to:
resellerratings.com and ripoffreport.com. The
Federal Trade Commision for Internet Retailers and
the USPS Mail will be my next submits.
I have never, ever ran into something like this before, and really hated to take those measures. But put yourself in "my" shoes. What could you do at this point?
After reading some of the other posts on the
mentioned sites, I have seen a common complaint,
that your word means nothing. Please make me eat "crow" I would love to at this point.
If I don't receive a response today or at the
latest tomorrow I will be canceling my order and I
will ask that you credit my card back the entire
amount of my order.
I would really rather you ship the order overnight at your expense.
PLEASE RESPOND!!!!!!!
Cindi
Sandy,Utah,
U.S.A.
File to the Federal Trade Commision
#7Author of original report
Fri, October 13, 2006
Please file, people. Enough is enough!!!!
ftc.gov/bcp/conline/pubs/alerts/fedjobs.htm
The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
I still have yet to recieve my "overnight order" that supposedly shipped last Friday. Overnight to me indicates it will arrive the "next business day". But Doxy's way of thinking is way off the norm. Doxy please don't give false hope...if you do not mean it "DON'T SAY IT"!
I am sending them "another" email today letting them know I have filed a third complaint (another one is in the works), but this one is to the Federal Trade Commission. I doubt it will phase them in the least at this point. I have been more than pleasant, with them. Usually you can kill them with kindness and the companies that care about there future business will generally work to achieve the consumer's expectations.
Cindi
Sandy,Utah,
U.S.A.
Update-Still not received my order.
#7Author of original report
Tue, October 10, 2006
After posting my original, I emailed Doxy and put in the subject line: Fraud!
I received a response later that same day 10/5.
Long story short......
They told me they would ship my order, overnight at there expense.
Well that would of put it here yesterday 10/9, but with Columbus Day no mail is delivered, it should of come today. And get ready for this....its still not here.
I will keep updating and will more than likely post all my correspondance I have had with them, so you will see exactly what type of company this is, and how well there customer service interacts with us....the consumer.