Complaint Review: Doxy Lingerie

April,
most of them didn't follow up with their reports to say how they got resolved. We try to resolve all customer issues, including those posted on this website. Most of the time the issue is that the customer didn't read our shipping policy prior to placing their order, and then got upset when it took 2-3 weeks for their order to ship, even though it clearly states on our website that non-stock items can take that long to ship.

I am not blaming the customer for being upset, but is it our fault that they didn't read the policy? I don't understand how we can be at fault when we post that policy and abide by it. We try to keep everyone up-to-date on the status of their order. And i'm certainly not saying that we have never been at fault, or haven't made mistakes.

No company is perfect, and we have done everything we could in every situation to try to rectify the problem. The customer just hasn't come back here to say how the problem got resolved, etc, because most people only come here to complain, which is fine.

So yes, there are some complaints on here, and we read them all and take them seriously and try to fix the situation. But we also have thousands of happy, repeat customers.

Jennifer,

I have read many of the complaints about your "business" as well. I just wonder is it your belief that all of your customers that have made complaints about you and your company are at fault? It seems as if there is a routine here. Your customers order their product from your website, it takes them months to receive their products. You are one against many and even if one or two of your customers misunderstood your so called policy about when they will receive their order, it is your job to make sure all of your customers are happy .... period. I haven't seen any of these people asking for something for free.

Jennifer,

I have read many of the complaints about your "business" as well. I just wonder is it your belief that all of your customers that have made complaints about you and your company are at fault? It seems as if there is a routine here. Your customers order their product from your website, it takes them months to receive their products. You are one against many and even if one or two of your customers misunderstood your so called policy about when they will receive their order, it is your job to make sure all of your customers are happy .... period. I haven't seen any of these people asking for something for free.

Jennifer,

I have read many of the complaints about your "business" as well. I just wonder is it your belief that all of your customers that have made complaints about you and your company are at fault? It seems as if there is a routine here. Your customers order their product from your website, it takes them months to receive their products. You are one against many and even if one or two of your customers misunderstood your so called policy about when they will receive their order, it is your job to make sure all of your customers are happy .... period. I haven't seen any of these people asking for something for free.

Jennifer,

I have read many of the complaints about your "business" as well. I just wonder is it your belief that all of your customers that have made complaints about you and your company are at fault? It seems as if there is a routine here. Your customers order their product from your website, it takes them months to receive their products. You are one against many and even if one or two of your customers misunderstood your so called policy about when they will receive their order, it is your job to make sure all of your customers are happy .... period. I haven't seen any of these people asking for something for free.

Elizabeth,

I have certainly taken responsibility for any errors that my company has made. However, there have been incidences (and some of the reports on here are clear examples), where the customer provided incorrect information that led to a delay in processing their order. However, as with most people (i'm sure it's just human nature), the customer still blames the company. And that's fine, but this website is here for the customer to make their complaint, and the business to respond, which is what I have done and have every right to do. Thank you.

I am just blown away by this company. There are numerous reports on them and Jennifer responds to all of them with a defensive "its not my fault you don't get it" attitude. The first few reports I could believe that maybe the customers didn't understand the shipping policy or they made a mistake in some other way. After awhile however, the picture becomes quite clear. Maybe Jennifer should spend more time clarifying her shipping and order policies on her website and answering her email instead of surfing the ROR to give defensive idiotic responses to the reports on her company. Who knows, if she were to provide better customer service she may not have so many reports on here..

Rachelle,

I'm sorry if you were mistaken, but you did not order a single in stock item from the 3 items you ordered. Our shipping policy is CLEARLY stated on the website, and again on your order confirmation, so there is no confusion. As stated on the website, non-stock items takes 7-14 BUSINESS DAYS to ship. We also notified you that we would be closed for a week for relocation. I emailed you the first chance I got once we got our computer system back up and running again and informed you of the status of your order. We are not at fault because of your misunderstanding.