Complaint Review: Doxy Lingerie

I ordered through DoxyLingerie.com on Sept 15th. I paid via my credit card and it was deducted off my account the very next day. I received an email stating my confirmation number and stating i would receive another email in a few days w/ shipping details. i choose standard USPS shipping, so i expected it would take a few weeks. On Sept 29th i still hadn't received any email w/ shipping details and hadn't received what i'd paid for, so i sent an email to their CustomerSupport email. I never heard anything back. They have no customer service phone number on their website.

They have a choice to "Chat w/ a live customer service representative" but everytime i click on it (I've tried it morning, noon and night) i get a message stating "there are currently no operators available." I sent another email today but i have to say that i have given up! I think i got ripped off by an internet company! I'm completely disappointed and I've told all my friends NOT to order from them. This is absolutely unacceptable and very frusterating!

Amy
Winona, Minnesota
U.S.A.