Doxy Online Charged no merchandise no response no contact Maryland Heights Missouri
Placed order #46494 on 7/17. Website indicated instock items shipped in 5-7 business days. Ground shipping 5-7 days.
Site status has not indicated merchandise shipped (8/25/08). Used website contact form on 7/28/08 (ten days after order placed). Autoresponse indicated, "We will respond to your email inquiry as quickly as possible."
Website advises not to repeat contact...
My records indicate that my card was charged immediately upon confirmation of the order. This is apparently in violation of standing consent order from MO courts.
On 8/23/08, notified Doxy Online of intent to file fraud charges as of this date. Found this site. Seems to get results. Will advise.
Order #46494.
Joe
Kings Mountain, North Carolina
U.S.A.
3 Updates & Rebuttals
Joe
Kings Mountain,North Carolina,
U.S.A.
Order settled
#4Author of original report
Mon, August 25, 2008
After contact, some items no longer avialable. Doxy applying credit for mdse not shipped.
Doxy shipped and I recieved remaining mdse.
Case closed satisfactorily.
Joe
Kings Mountain,North Carolina,
U.S.A.
Contact established.
#4Author of original report
Mon, August 18, 2008
Email response recieved. Coordinating (re)shipment.
Jennifer
Kalamazoo,Michigan,
U.S.A.
Response
#4UPDATE Employee
Mon, August 18, 2008
Hi Joe. I will send you an email as well. Your order shipped the day after you placed it as all items you ordered were In Stock. I will advise you of your options via email since you haven't received your shipment. We ship USPS Mail, so it has happened before that a shipment gets lost in the mail, delivered to the wrong address, stolen, etc. Just keep a look out for an email from us. Thanks!
Doxy