Complaint Review: DPi Teleconnect

This company offers services in many states including Virginia were I am located. I attempted to obtain home phone service with this company & not only did I NOT receive the services that I paid for I can't get a refund for those services. I paid them over $90 for phone service to my home & was told that the service would be active in 48-72 hours. After 8 business days of repeated calls trying to find out why my service had not be instated as I was told it would be , and being hung up on SEVERAL times, I contacted the company to cancel my order.

In trying to cancel the order they attempted to try to convince me that they could not refund the entire amount that I had paid for the services that I did not get. They tried to insist that they could only return a portion of the money. I was told that they would be keeping $15 of my money as some type of handling fee. I assumed they were trying to get paid for services they never provided.

After being transfered several times & speaking with a variety of different people I finally spoke with someone who had the authority to refund the entire amount of the deposit I had paid. The only problem with that has been I haven't received my money as of yet. I spoke with a DPi employee a couple of weeks ago & was told that my check had been mailed on December 31st. I spoke with someone last week because I still haven't received my money & was told that it could take up to 4 months for me to receive money that was paid to them for services I never received. This seems extremely excessive in terms of time to receive a refund for services NOT preformed.

Beth
Danville, Virginia
U.S.A.