DPV COMPUTER SURPLUSDPV COMPUTER SURPLUS ,DPVTECH SOLD Bad IBM T20 that was dead on arrival Pleasantville New York
Bought item on ebay auction. Emailed them before bidding and was told item would boot to BIOS without error codes. That means that item should have had a good LCD, motherboard and functioning keyboard.
I won auction and subsequently discovered that item was totally dead. I emailed them and was told to get an return authorization to send back for repair. I followed their instructions and did so.
After more email inquiries, I heard nothing further. I tried to work with them in an amicable manner by email for over a month. After a period of not hearing anything, I then finally called them by phone about problem. After being put on hold for a protracted period, I finally got an answer.
They stated that their inventory bar code label was not present on item I sent back and that they would not do anything further to rectify the problem.
I replied that I had started to clean up item and was starting to remove numerous unsightly labels . Because the seller had a decent Ebay feedback profile, I presumed the item was OK. I was wrong and subsequently discovered that item was totally dead.
I found the bar code sticker and taped it to to bottom of the t20. If they examined the item they would have seen that the adhesive residue showed where the label was and that the many other labels still left on the t20 are the same as the photo listed in their Ebay ad.
Further, If they had compared the IBM type and serial# they would have seen that it was the item they sold me. Perhaps that was too much work to do. After trying to resolve the issue for over a month and finally finding out that they were going to do nothing , I reluctantly left negative feedback.
I was then rewarded by their statement as a followup "THIEF! Sent us someone else's laptop. Trying to rip us off."
The seller found it easier and cheaper to accuse me of being a thief and doing nothing than doing the right thing. With this seller, it appears that the rule "buyer beware" applies.
Bob
bloomsbury, New Jersey
U.S.A.
1 Updates & Rebuttals
Bob
bloomsbury,New Jersey,
U.S.A.
DPV Computer no refund through Paypal dispute process
#2Author of original report
Tue, July 29, 2008
Finally filed a Paypal dispute after getting strung along by DPV and finally realizing that they were going to do nothing about situation. I logged onto my Paypal account and saw that the dispute was listed as case closed. Clicked on case details and saw the following message today :This dispute closed because it was opened for more than 45 days after the transaction date"
The Paypal buyer protection program was worthless to me in this case. For me, their assurance of " strong measures that help protect your purchases" provided no help.
DPV's stalling tactics worked remarkably well in this case. Hint: don't delay going to resolution center before arbitrary deadline listed somewhere in Paypal's 19 pages of rules (45 days) even if seller appears to be cooperating.
I have also submitted a complaint to Ebay's Dispute console. I will follow up with what happens with that process.