Complaint Review: Dr. Adam J Rubinstein

My surgery was done by Dr. Adam Rubinstein and it is satisfactory but I am quite disappointed with the aftercare and customer service offered by his staff. I had a bit of post-op complications and every time I tried to contact him, the staff stated that Dr. Adam is not available, not at clinic, can't talk to me etc etc..
I mean what is wrong with his policies, although Dr's attitude is polite and caring but his staff is not very helpful and I assume this all goes by Adam's knowledge, after-all his staff can't behave bad under his nose unnoticeably.