Dr. Joel F. Spatt Woundwear.com Sold me a leg brace for my dog that doesn't work, won't refund my money, did not send me a receipt, won't answer emails. Arizona
On January 17,2018 I ordered an A-trac leg brace for my Labrador's left rear leg. I was told it would be delivered in 3 days. I was also told I would get a receipt emailed to me. It took 7 days to get the brace and after 5 attempts, I still don't have a receipt. I tried 3 times to get Dr. Spatt to send me a reciept and his response was, he sent it. His attitude was very rude and he insinuated that it was my problem if I didn't get a receipt. I emailed an alternate address for him to send the receipt, but he still did not send it. My wife tried to get them to send the receipt to her work email account, but they never did.
I don't even know what the total charge was to my credit card.
The brace is a joke. It's made with too many velcro straps that stick to everything but what it's supposed to. It won't stay in place on my dog unless you really snug it up and then when she sits or lies down, the brace chokes her because it's too tight around her neck. My dog won't walk with the brace on. She just stands there and shakes violently all over.
Dr. Spatt is very rude and arrogant on the phone. He doesn't care about you or your problems once he gets your money. Now I'm stuck with a 4 or 5 hundred dollar piece of canvas material with velcro straps tangled up on everything it touches. Customer service at Woundwear is non-existant. I highly reccommend that no one ever use Woundwear or Dr. Spatt. Woundwear will not contact me to try to fix any of these problems.
I just want my money back. My dog has lost 2 weeks of recovery time due to this mess.