Complaint Review: Dr Michael Imboden DDS smilemckinney.com

I am now being contacted by bill collectors regarding this situation.

I am being billed for close to $400 by a bill collector for services they told me were covered by my insurance company when they verified with them.  HOWEVER the service was not a covered benefit under my plan and if they would have verified my benefits as they told me, we wouldnt have been in the situation.

Now onto the situation

I was receiving services from a Dentist Dr Michael Imboden DDS of smilemckinney.com at 2301 W Eldorado Parkway Suite 500, McKinney, Texas 75070 972-542-3005 (office) 972-542-6776 (fax).

We were informed we would need some additional services.  To be completed at a later date.  When we went to check out of our routine cleaning, the assistant/receptionist told us that they verified with Delta Dental that the procedure was covered and told us we would have to pay the copay at the time of the appointment.

We came back and had the procedure and paid the copay.

Weeks later we received a denial letter from the insurance company that the procedure wasnt covered under our plan.  We called Delta and verified that this is NOT a covered benefit.  We then called the dentist office up and they told me we are responsible for the money if the insurance didnt cover it.  I said, you said you verified the procedure.  They said the procedure is a normally covered benefit and unfortunately since it isnt, I am responsible.  She said they verified we had insurance, not that it was covered.  She said we had to pay.

So we were lied to about them verifying the procedure and now we have to pay.  They claim because we signed a waiver for payment.  So we got taken by a provider that only cares about making money and not doing what they say.  If we knew this was a covered benefit we wouldnt have had or would have figured out other arrangements.
 
We will avoid them at all cost in the future.