Dragon Dicate AKA Nuance corp. They are by definition of the law, thieves. Burlington, Massachusetts
THE PEOPLE AT DRAGON ARE THIEVES. I HAD TO FILE THIS COMPLAINT WITH THE MISSOURI ATTORNEY GENERALS OFFICE BECAUSE THEY BASICALLY STOLE MY SOFTWARE:
Attorney General of the State of Missouri: This is the very abbreviated version of what happened. I recently tried to install my copy of Dragon Dictate voice recognition to my laptop after the machine that I was running it on died.... I have done much more than my required due diligence. I have in total about 20 hours invested, in trying to get Dragon to get the serial number on my property working. I have called tech support twice, they promised to call me back today because yesterday they came out of nowhere with the "unauthorized reseller" malarky. they did not call back, which its why I have decided I have no choice other than involving the AG's office.
See both the screen shots of the purchase at Amazon, and a photo of the actual physical disc and the serial number (that does not work) Let me take you on a short thought experiment: I steal Dragon Dictate 13 software from Nuace by some hacking method, and do not pay for the software. That happens to be a Federal felony violation of intellectual property rights and carries with it several years in Federal prison. I am not an attorney, but after a cursory look at MO law it seems to me that Nuance is guilty of theft. When I bought the product it was with the understanding that they provide me with a working serial number. I have been without use of the product for 3 weeks now, and have had 20 hours of my time stolen from me. Do I have to put 2,000 hours into this until it is considered theft? No I think that my 20 hours exceeds that standard. We are talking about the criminal theft of my property by Nuace. However the attorneys want to classify it: theft by deception ,theft by fraud.... I don't care.
But it is clearly theft as I do not have my product and after considerable time in trying to get them to do so, they have flat out refused. The theft has already taken place and even if Nuance were to provide me with a working serial number, they would still be guilty of the crime. (If I rob a bank and then return the money, do I get off on the theft charges?)
I am in all seriousness asking the AG's office to issue an arrest warrant in the name of Paul Ricci, the CEO of Nuance since he is responsible for the actions of those in the corporation under him. And they have unambiguously stolen my personal property. If you balk that doing this it will speak volumes. You go after people violating intellectual property rights of the corporations with wild abandon, and long jail sentences. Here we have a case of the identical item not being stolen by me the Hoi polloi, but the identical item, meeting all of the legal definitions of theft, being stolen from me, by multi millionaire Paul Ricci.
The $64,000 question is: Will Paul Ricci be treated the same under the law as i would be for stealing the exact same item? Or are the laws just applicable to the great unwashed masses, and not the privileged likes of Paul Ricci? Besides the criminal prosecution of Mr Ricci (if we had even a remotely just, "justice system") I am seeking a copy of the latest Version of Dragon Dictate Professional, mailed to my PO box. That or $1,000 for my lost time, weeks of lost productivity due to not having access to voice recognition, and last but not least considerable emotional distress. I know you can not do all of that BUT you can prosecute Mr Ricci, just like you would me if I did the exact same thing to them. ---- The Missouri Attorney General's Office has successfully received your complaint. Your Incident Number is CC-2017-05-007552