Complaint Review: Dream Serum

A cautionary tale of a Zero Star product/company. I became aware of Dream Serum when I watched Amy Robach from Good morning America. I felt I could trust her because of her status with the show. I was so wrong! Not only does this company hide all the bad news (automatic shipments and charges) in very small fine print (Terms and Conditions) but they refuse to acknowledge or stand behind their deceitful and deceptive products.

I ordered the face and eye cream on 6/19, hoping to find a good product that would work for me.  I immediately realized I was charged higher than what was advertised. I called and spoke to a young man in the customer service department who gave me a scripted response that they do not give refunds. I explained I was overcharged but they did not seem to care.

Before I could even resolve the first issue I began receiving more product; none of which I ordered! I called over and over and asked to speak to a manager, at which point they started putting me on hold and never returned. Over the course of several weeks I continued to make phone calls and send emails, which went unanswered. Still they sent more product, and of course charged my credit card.

I had tried the first 2 items and found them unworthy of the costs but never opened the other products. I sent all of the products back and yet they still refuse to respond to calls or emails or refund the charges. In total I have spent over $375 (that they still refuse to refund) for an inferior product, from a company which won’t stand behind their product, and provides some of the worst customer service I have ever experienced. You should heed this tale and stay as far away from them as you can.