Dreamkicks.net No Sneakers-no refund Los Angeles California
My 17 year old son ordered a pair of sneakers from Dreamkicks on August 6th. I received a receipt for the transaction via e-mail.
By August 25th, I sent an e-mail requesting status of the order. No reply.
September 21, 2006 I sent an e-mail requesting a total refund of the $75 that my son paid for the sneakers. I received a reply that within 5-7 days I would have a refund.
Here is it December 24, 2006 and my son still has no sneakers or refund of his monies.
I've read the rebuttals from Sean Banks to the complaints here. If the company he was doing his credit transactions "stole our money", then he should in good faith pay us our refunds and sue the company he was doing business with to recoup his losses.
We made no contract with the credit card transaction company and should not suffer for his bad choices.
I am preparing to send complaints to the FTC, the BBB, the US Postal Service (which now covers internet fraud) and the California Attorney General's office.
Toi
Grand Prairie, Texas
U.S.A.
3 Updates & Rebuttals
Sean
Los Angeles,California,
U.S.A.
We Are Trying To Get You Your Money Back, You Don't Want To Hear Us Out...
#4REBUTTAL Owner of company
Wed, January 03, 2007
A copy of the e-mail we sent to you today Mr. Toi, I beleive this thuroughly explains the situation you, along with many other customers, are in right now:
Hello,
With all due respect I do not think you are understanding our situation.
Their was confusion between us and SRSI.
Maybe it is our mistake, maybe we're not explaining correctly. Our credit card processor charges your credit card, then they hold the money for about 3 weeks for verification and to make sure their isn't going to be a chargeback, then release the funds to us, However when closing down, they shut down our account, and did not pay us, so we were never given your money, which is why your order had not been placed in the first place. Theirfore we cannot give you a refund for money we never received, and this is why all that we can suggest is that you place a chargeback with your creidt card company in order to get your money back.
We were expecting to get paid from SRSI, as it is normal for this holding period, and they did not tell us of the problem until it was time to pay us, by this time we had already ran a couple of hundred transactions, not knowing of this problem.
On your bank statement you will see the SRSI description, and you will see that they are based in Andorra, Europe, to say that we somehow own SRSI, as stated in your previous emails, A credit card processor that had been in business for a while, and is over-seas is a little rediculous.
We are not passing the buck, we are placing blame correctly, SRSI has your money, we don't, we are trying to get you your money back, but you just want to yell at us. We are trying to tell you that you can file a chargeback with your credit card company and this will get you your money back. By law they have to allow you up to 6 months to file a chargeback, in case of situations such as this.
At this time we are not currently processing credit cards, because we do not want this same type of situation to occur again.
Our address is posted on our site. Our address is:
DreamKicks.Net
4859 W. Slauson St., Suite # 491
Los Angeles CA, 90056
USA...
...We do not have a disagreement here, we know that you paid money, and we are trying to get this money back to you, but you have to at least listen to our advice that we are providing, and be willing to meet us half way or otherwise their is nothing else we can do for you.
We are trying to do whatever we can to help you. Please let us know if their is anything else we can do for you.
Thank You,
DreamKicks.Net Customer Support
Toi
Grand Prairie,Texas,
U.S.A.
Refund E-mail
#4Author of original report
Mon, January 01, 2007
Sean:
First it was ypur suppliers, then the credit card co. Game of pass the buck anyone?
Why did I receive this e-mail from your company? Why haven't you done as promised? Looks like you got my money as you did not mention this "credit card processor" boogeyman.
From: "DreamKicks Online"
To: (((ROR REDACTED E-MAIL ADDRESS FOR SECURITY PURPOSES)))
Sent: Thursday, September 21, 2006 1:03 PM
Subject: RE: Fw: Refund Request
Hello,
Unfortunately we had some troubles with our suppliers, and we must issue you a full refund. We do apologize and should have communicated this with you sooner. Please allow at least 5 - 7 business days for this refund to actually post to your account. We apologize for any inconvinience. We do apologize for the delayed response time, as we have just been extremely busy as always. We will get right on that and once again we do apologize.
Thank You,
DreamKicks.Net Customer Support
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Sean
Los Angeles,California,
U.S.A.
Well I Do Apologize, But This Is What Is Going On...
#4REBUTTAL Owner of company
Sun, December 31, 2006
Hello,
We do understand your hostility, but please it is not necessary for we are not stealing anything.
Maybe it is our mistake, maybe we're not explaining correctly. Our credit card processor charges your credit card, then they hold the money for about 3 weeks for verification and to make sure their isn't going to be a chargeback, then release the funds to us, However when closing down, they shut down our account, and did not pay us, so we were never given your money, which is why your order had not been placed in the first place. Theirfore we cannot give you a refund for money we never received, and this is why all that we can suggest is that you place a chargeback with your creidt card company in order to get your money back. We are trying to do whatever we can to help you
Thank You,
DreamKicks.Net Customer Support
PS. We do apolgozie for the delayed response time.
PPS. Please send all future inquries to help@dreamkicks.net