Dreamkicks.net ripoff guranteed a product but stole my money Los Angeles California
I ordered some shoes from Dreamkicks on the 30th of July. Like others in my situation. I did not receive my shoes in the specified time period and attempted to contact the company and find out what was wrong.
I spent $150 and wanted to either see my shoes or see my money. Every time I call their number, it goes straight to the voice mail. Every time I email them, I get NO response. I did not get a refund on my order and I am very upset. I followed every direction and rule that the site gave and still did not get my shoes. If there was a problem, why is the site still up and running like there is no problem. People are still going to get their money taken.
Kevin
Cincinnati, Ohio
U.S.A.
1 Updates & Rebuttals
Sean
Los Angeles,California,
U.S.A.
We Do Apologize, But These Are The Circumstances
#2REBUTTAL Owner of company
Wed, January 10, 2007
Hello,
We do understand your hostility, but please it is not necessary for we are not stealing anything.
You should have been notified of this situation sooner, as we have been telling this to people since late September.
Apparently their was some confusion. Our former credit card processor, SRSI, who can be contacted at admin-client@srsi-ad.com, is currently undergoing going out of business, and right now they are trying to liquidate themselves, because of this, they are refusing to issue any refunds on their own. They have closed out our account due to the fact of them going out of business, and they do not let us have any access to this account, because of this it is impossible for us to take part in any financial activity with this account, including issuing refunds. We do apologize for their lack of cooperation, and the only thing we can advise right now is that you contact your credit card company and file for a chargeback. This is the only solution we can advise. We do apologize for these circumstances, and hope to get this situation resolved as quickly as possible.
Thank You,
DreamKicks.Net Customer Support
PS. We do apolgozie for the delayed response time.