dresssale.com Dress made too small, won't refund unknown
I ordered a custom wedding dress with correct measurements. It took about 6 weeks to receive the dress. The dress was too small, made 2 inches smaller in the hips than the measurement I sent. The vendor refused to refund my money, citing it is common to have an inch deviation because this is a handmade item. My dress was made two inches smaller. The only offer of resolution was to offer me first a discount on a future order, second, a 10% refund and take the dress to a local tailor to have it "fixed" at my own expense. Hardly a resolution. The company's website does not disclose that their standard deviation is +/- 1 inch. Had they I would have compensated for that in the measurements I provided. They managed to get every measurement spot on except the hips. I could not zip it up. Of course it is now more than 45 days after I placed the order so PayPal won't assist. Stay away from this company. They have no ethics and don't care about their customers.