Complaint Review: Drew Designs LTD

A salesperson at the paint store recommended that we take advantage of their color consultation program. For $75, an interior designer would come to your house to help you select colors.

We selected Nancy Drew of Drew Designs, LTD from their list of designers.

Nancy Drew canceled our appointment with almost zero notice, and was close to an hour late for the rescheduled appointment. But at that point, we were just happy she showed up.

We picked out paint colors, and Nancy Drew said she would send us the color swatches in the mail so that we could take them to the paint store. Nancy Drew said we would have them in a couple of days.

For over two weeks, we kept checking in with Nancy Drew to see when our paint swatches would come. Nancy Drew kept saying she was 'busy' and she would send them soon.

We finally gave up and went to Lowe's to pick out the colors ourselves.

I know $75 isn't a lot of money. But if Nancy Drew is too 'busy' to consult, why is she listed as a consultant?? She certainly wasn't too busy to cash our check!

I doubt we will ever need to hire an interior designer again, but if we do, it will NEVER be Nancy Drew with Drew Designs, LTD.