Complaint Review: DRI SHOPPER

I called 1-877-679-6781 to answer a text message ad for mystery shoppers in my area. They took my credit card number for a $2.95 "one time only charge" and directed me to shoppersystems.com.

I did not authorize additional charges to my card, nor was I told about them. The operator did say I could get refund of the $2.95 if I canceled within 7 days. In exactly 7 days a charge of $49.95 was placed on my card by DRI*SHOPPER 800-880-2754 MN.

I called the original number and asked to cancel their service, because I wanted to avoid further charges. The man argued with me saying that I had exceeded the 7 day trial period. I responded by arguing with him over the technicality of when the trial period began and ended. By this time, I was determined to cancel my accounts with them. I demanded a full refund repeatedly as he continued to insist I had exceeded the trial period. When I said I would resolve this through "other authorities", he assured me that my refund of the 49.95 would be issued in 7-10 business days.

He went through a series of questions (to verify my account) then gave me a confirmation number. After 10 business days, and not receiving my refund, I made an angry phone call to find out why the money had not been returned. Operator 4074 assured me that the funds had been released and I should check with my bank. The bank suggested that I wait 3-5 business days, so I did.

After waiting 5 more business days, I still had not received the 49.95. I called the customer service number again. This time, Brad (the supposed supervisor) says that for some reason the refund had been delayed and that I would recieve it (at the latest) in 21 business days. This company stole the money from my account on September 26, 2011 and I still have not recieved my money. Isn't there anything more that can be done about this companies grimy business practices?