DRI WU YI PIXIE TEA I ordered a free sample of tea and agreed to pay 4.95 shipping and was charged 69.87. Internet
I ordered a free or TRIAL sample of wuyi pixie tea and agreed to pay 4.95 shipping which was debited on my credit card, about a month after I was charged another 69.87.I called the company and was told that was the payment for the trial package, I questioned this and I was promised a full refund would be made. I am still expecting it.
There is no indication on the site about this additional charges of $69.87.
Titilayo
ANTIOCH, California
U.S.A.
1 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
100% Customer Satifaction is Our Goal
#2UPDATE Employee
Fri, November 14, 2008
Hello my name is Connie. I'm the customer service agent for WuYi Pixie's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. You should certainly see the charges returned for the first month. You may also contact my manager, her e-mail is falon@verifyyourorder.com or if you call our customer service line 1-800-919-2846. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Connie, CSA
WuYi Pixies