Complaint Review: Driskill Tree & Landscape Solutions LLC. dtlsolution.com

My initial contact with Robert Driskill, the owner of Driskill Tree & Landscape Solutions was very pleasant. Robert Driskill was very professional with a kindhearted disposition. We identified and talked at length about the trees I wanted removed. He gave me an estimate and asked that I apply for a tree permit when we're ready to get the work done. That's about where my positive experience ended. In sum: Robert Driskill arrived on my property unannounced without knocking on the door or in any way letting me know they were on my property. Arbitrarily cut down trees two of the wrong trees. It was clearly identified in our discussion and specified in the permit which three trees he was allowed to remove. He insisted he was finished after cutting down "3 pine trees". In essence, yes he did indeed cut down "3 pine trees". However, it's an acre lot with several pine trees and of the 3 pine trees he was hired to remove (and received the City's approval permitting him to remove), only one of the trees that he cut down were correct. The other two trees that he randomly removed were smaller, low risk trees which were arbitrarily picked. Those two trees were never requested to remove nor did were they specified on the permit approval to remove. After reviewing the permit, Robert Driskill admitted he'd had not read the permit, additionally the estimate was vague without detailed description of the work plan. The tree permit also was not posted, although it is required by law that it's posted. The job was not completed. He insisted the work was finished because he cut "3 trees". To have job completed with the correct trees he insisted an additional $400.00. I was confused and referred back to the permit and our initial agreement, from Driskill Tree & Landscape Solutions. But was told this was my problem not his. I paid a little less than half because the job was incomplete. He refused to complete the job without the full payment and an additional $400.00. Robert Driskill had several conversations with me and my husband and a letter from my attorney but we were not able to come to a consensus. At this point, he continues to call my house threatening to put a lien against my home and press charges against me with the local police. Robert Driskill has hung the phone up in my face three times. I remain confused and distressed by his logic and professional tactics. I'm still left with having to hire a company to remove the two high risk trees. There wasn't an apology for the fact that his crew from Driskill Tree and Landscape Solutions came on my property and cut down two of the wrong trees. Never would I have imagined trying to get trees removed would be this stressful. Many lessons were learned that I would not have considered initially. 1) when hiring a tree removal company if the estimate is vague without a map or a narrative that specifically details the work consider it a red flag and demand a specific work order/contract (2) companies who do not list an address on their professional information such as contracts and website consider it a red flag. After online research, I found this company has several different addresses but none listed on any of the their business information. (3) ALWAYS call the insurance company listed to find out if their insurance is current and sufficiently covers THEIR WORKERS (often the insurance will just cover the owner not the crew) (4) Make sure the trees are marked with bright spray paint (5) make sure you are home when the work is done and demand they knock on your door when they arrive then walk out to refresh their memory of the correct trees (6) Make them show you their copy AND post the City Permit. If they don't have the permit, print it for them and review it then make sure it is posted. Good luck! I hope that you have a better experience with a more ethichal tree removal company than we did.