Complaint Review: Drive Financial Services

My experience is from having my vehicle repossess
after making a payment and before receiving a letter stating notice of intention to dispose of motor vehicle, I paid more than what I owed over the phone with a credit card.

At no time the representative from Drive told me that there was a notice of repossession for my car.

On the same day three hours after my payment was already made my car was taken from the parking lot of where I live that has surveillance cameras everywhere the security fence was opened??

When I contacted the representative in charge of my account the same person that took my payment and told her that my car was gone from the parking lot she stated that my car was probably stolen, we don't have your car. The representative convinced me to call the police which I did, when they filed the report no reports were filed in their computers that my car was repo. In addition I contacted my insurance company who filed a claim of a stolen vehicle; the insurance company wanted me to go to Enterprise to rent a car the next day.

The next day I contacted the same representative from Drive Financial told her that I had reported my vehicle was stolen. The representative stated again that Drive Financial did not have the car, I made a three way call with the police department and the representative again stated we don't have the vehicle, the police officer stated they had a repo company that reported to them that they had taken the car from my building ordered by Drive Financial, the representative denied knowing. When I asked the representative of Drive Financial why did she lied to me and had me file a report for a stolen vehicle when she knew all along that the car was taken by Drive Financial, she answered that she was teaching me a lesson for paying late the outstanding balance was $395 which I paid before receiving the notice of intention to dispose of motor vehicle. I explained to her that she knew that I work all the time and that I wanted to set automatic payments withdrawn from my checking account and it was not offered before. I also told the representative that I work for a large corporation and we work with every customer, we don't try to teach people lessons in fact during the katrina hurricane the company I work for did everything possible to work with every customer that was affected by the storm with their payments so they could use their service that was the only way of communication. The representative again stated that she wanted to teach me a lesson and that is why she had the car picked by the repo company. The letter I received later from an employee at Drive Financial Services stating notice of intention to dispose of motor vehicle if I didn't pay the $395 already paid by the time I received the letter, When I contacted the person that send the letter I explained to her that I already had made the payment and she told me that they could work with me to pick up the vehicle from the repo company; but another representative from Drive Financial pick up the phone stating to disregard the letter and that the person that send me the letter should have never send that letter and that she had no right to talk to me anymore that now he was in charge of the account and I would receive a new letter with new charges that he could not even tell me over the phone. I explained to him the situation and he stated that they were not going to work with me and that new charges would be added to my account, in the same week the repo company called spoke to my son and myself left a voice mail message on my cell phone stating that I needed to do something to get my car back soon Drive Financial had given her orders to take the car to Orlando to the auction to sell it right away. I explained to her that I had attempted to redeem my car but that Drive Financial Services did not wanted for me to redeem my car and that they did not wanted to work with me.

My car was sold with a balance in my credit report of $2,452 outstanding, which means that I was almost done paying off my car. I spent around $2,400 renting a car with Enterprise since I needed a car right away to get to work and now I'm not able to get financing for another vehicle because of what happened with Drive Financial Services. In fact a lot of the car dealers in the Miami area are working with Drive Financial Services.

I believe that Drive Financial Services, Bank of Scotland should not get away with how they practice in the USA, we need to do something about it, I work very hard in order to have a representative tell me that she wanted to teach me a lesson and lied to me in the process. Drive Financial Services states in their website the following: Specializing in automobile financing for consumers with limited or below-average credit ... They are making money of people that are trying to re-establish credit. What type of customer service is provided by Drive Financial Services, do we want rude, harassing, deceptive employees to handle our money or our loans?? They have jobs and they are able to put food at their tables from the business that we the consumers have trusted them with. This doesn't give them the right to treat people the way they do.

We the people, consumers have right to complaint to tell everyone our own experiences with Drive Financial Services so they don't go through the same. We need to go to the District Attorney of our state; we need to dispute Drive Financial Services report made against us.

Let everyone know before they purchase a vehicle that they can go to www.drivefinancial.com go to get a car enter your zip code and you can find all the car dealerships in your area that work with this company.

You need to contact the district attorney and a statement from the Police officer that you had a 3 way call with stating what had happened. also contact your attorney general of your state and file a complaint with all the pretaining evidence that you have explained in your statement here. also please put in the Car dealership that you used to buy the vehicle here on this site so that NO one else uses that dealership as long as they use drive financial.

You need to contact the district attorney and a statement from the Police officer that you had a 3 way call with stating what had happened. also contact your attorney general of your state and file a complaint with all the pretaining evidence that you have explained in your statement here. also please put in the Car dealership that you used to buy the vehicle here on this site so that NO one else uses that dealership as long as they use drive financial.

You need to contact the district attorney and a statement from the Police officer that you had a 3 way call with stating what had happened. also contact your attorney general of your state and file a complaint with all the pretaining evidence that you have explained in your statement here. also please put in the Car dealership that you used to buy the vehicle here on this site so that NO one else uses that dealership as long as they use drive financial.