Complaint Review: Drive Financial Services Santander Consumer USA Inc.

I have been paying my car loan since March 2006. All payments on time and above the amount due. I rounded the payment up from 292 to 300 every month. Come May 2009 payment, I did not receive a statement, nor my typical email alert that a payment was due. So I called customer service, (to me they are very hard to understand, broken English) this is when they where changing over their name from Drive Financial to Santander Consumer.

I was told a payment was not due, because I had been paying more then the amount due every month. If you calculate it out, $8 * 36 months it comes out to about $288. My normal payment is $292. I thought that sounded about right then. But I decided to mail out a payment anyways.

But I had addressed the PO Box it wrong and the payment was returned. Now come Sept 2009. They tell me I owe them $410 since I did not make a payment in May. Of course I called customer service and spoke to rep and she told me the supervisor would tell me the same thing, I held for a supervisor. So why is it 4-months later, youre telling me this.

I asked them since they record their calls, I would like them all pulled for the month of May 2009. I was told they would update my account, once accounting looked at the account. I said NO, I want someone to call me.

They will come to the same conclusion you did, no payment made in May 2009. I did not receive a statement in the mail, an e-mail alert and was told by the rep a payment was NOT due for May 2009. I had been receiving all along, all of those EVERYTIME for the last 36 months, and none come May 2009.