Complaint Review: Drive Wire Inc.

I ordered two Oxygen sensors from this company on Sept. 28 (a.m.) because they guaranteed next day air. We needed the parts THE NEXT DAY. I confirmed the next day shipping with someone on the phone, and through their online Chat service. Luckily,I saved the chat log. Next day - no parts. I called and was put on hold forever, called back, same thing. Finally got a rude man on the line. He blamed UPS. The parts arrived two days later, after we'd already bought them from a dealership. In order to return them, I had to get an RMA number from the company. Ok, got that on the 30th and shipped them back on Oct. 9 with insurance and tracking. Called the company a week later and after once again having trouble getting through, I got another rude man on the phone. He stated that I'd have to wait 1 month for my $219 back, and then I'd only get part of it. I told him that his company had not fulfilled their part of the bargain and therefore I wanted a full refund. His response was to hang up on me. I was so stunned that I called my bank and they're pursuing a fraud claim against this company, but here's some advice: DO NOT BUY FROM DRIVEWIRE. If, for some reason, you choose not to take this advise, here's some additional advice: SAVE EVERYTHING. Every receipt, ever chat log, and record yor phone calls. You're gonna need it to get your money back.