Complaint Review: DriveTime

August 15, 2004
Drive Time
2111 S. Pine Ave.
Ocala, FL. 34474

To whom it may concern:

As a current customer of your business I recently came into your dealership to purchase a second vehicle. I was helped by Mr. Marcus McCue, who was helpful and pleasant. However I must say I am rather distraught over a couple of factors: one being the price I was going to be charged for a 2001 Ford ZX2 w/ 60,000 miles. I would have to say that the retail price of $10,500 is beyond ridiculous! High Kelly blue book retail for this car was $8,500 and that's with accessories that did not come on this vehicle. Not to mention that Marcus told me and my co-buyer that the manager had cut the extra off the car. Obviously someone there must think I am a idiot! How could I have bought a 2002 Pontiac Sunfire Coupe with under 15,000 miles on it for less. Not to mention it also came w/ a lower interest rate, lower payment and factory warranty.

Instead of being treated like a valued customer who pays there payments on time, has established a good record w/ your company, and who should have been treated fairly. Instead I was set up for a price gouge. I checked Kelly Blue Book on several cars on your lot, with there corresponding mileages, there were several vehicles that we could have chosen from to fit the max payment of $177.00 if we were treated right! I recommend that instead of trying to screw over your current customers, who by the way help build your business through recommendations to others, that you give them fair, honest deals! I can honestly say that I will not be back to purchase another car from your lot. I would like to mention that I feel I got a fair deal on my first purchase. Apparently the greed factor took over your salesman / lot manager when I came back to get my second. You can be assured that I will let everyone I can know NOT to visit your place of business to buy a car. As a manager of a business myself I talk to over 4000 people a week here in Ocala.

Maybe next time you will think twice before you try to swindle someone into something shady such as the deal we were presented with!

Sincerely,

John
Ocala, Florida
U.S.A.