Complaint Review: NetDropShipper.com

I have used this outfit for awhile now, and when I try to get a question answered for a customer it is impossible. They don't have a phone, stating that they are too busy to handle phone calls. I purchased an item which arrived dead-on-arrival. I requested an RMA per their policy, to which I received an email stating that I would be contacted by a representative within 24 hours. That didn't happen. I again requested a RMA, and received the same canned email, no one contacted me. I AGAIN requested an RMA, same response, nothing!. The warranty is going to run out on this item before I get any response. I want my money back including the pumped up shipping charges (charged me for 65 pounds UPS, and when package arrived the UPS label shows 20 pounds, quite a difference in weight and shipping charges!) I am done with this company. It has to be the WORST as far as customer service that I've seen and I've been dealing with the public for over 40 years.

Jerry
Ozark, Arkansas
U.S.A.