Complaint Review: DS Services

DS services owns Crystal Springs water delivery services.  They have failed to deliver my water after repeated phone calls.  We went through the month of November with no drinking water delivered (including Thanksgiving) after being assured the water would be delivered on multiple occasions.  I have been attempting to discontinue the service, since I already purchased a water cooler from Lowes yesterday, and have been put on hold for nearly an hour now.  I have actually researched this company and processed this report all while being on hold by their customer service--almost an hour now, and counting...  I have discovered that this company has a terrible reputation.  I am now wondering if I will have to stop payment via my credit card company, as others have, in order for them to stop stealing my money!

It has now been over an hour I have been on hold, but a representative named Twonia finally answered.  She assures me she will terminate the service, but offers no explanation as to why the water wasn't delivered this month.  She did apologize for having me on hold for an hour, but only after I pointed it out.

Don't get mixed up with this company!  Just read the reports on sites like this one and the Better Business Bureau, etc., you will save yourself some heartache.