DSLEXTREME.COM I ordered DSL and they tried to downgrade the speed. Then refused to give me a full refund Chatsworth, California
I ordered DSL Oct. 9. Website guaranteed a speed of 3.0 meg. I paid $48.55. The modem came later and never worked. Tech support said they would send a tech out and it would cost over $60 to check my line. Then said I live too far so my speed would not be over 1.5 meg. Oct. 16th I cancelled. They said they are charging me for days that the service was on because I didn't want to pay a tech to come out and check my lines in my residence.
I returned the modem at a cost of $8.20
I filed a dispute with Mastercard and was refunded $48.55 on Oct. 29.
That day DSLExtreme had refunded $27.84. So they didn't pay me the $20.71 difference.
Dec. 1st-they again take $48.55 from my bank account.
They sent me a collection letter saying I owed $73.55. I called them. I was told I must pay a $25 Recovery Fee for the $48.55 that they took from me on Dec. 1st.
They won't clear my closed account or remove me from collection now.
1 Updates & Rebuttals
Robin
Burbank,California,
U.S.A.
The Dispute
#2Author of original report
Thu, December 10, 2009
When you cancel they do not give a full refund if you haven't hired a phone company technician at your own expense to fully investigate all wiring from the Telephone central office to your inside wires to your telephone. Even after I spent days talking to their tech support to learn the speed I could attain would be half of what I signed on for. If I didn't sign up month to month-it would have been a one year contract with a large cancellation fee. I got a letter stating to return the modem in 30 days of they would charge me $99.
I got them to give me a partial refund but it was more than $20 short. And I had filed a dispute with Mastercard previously. Mastercard refunded my $48.55 on the day of the partial refund from DSLEXTREME.
So about 3 or more weeks later-DSLEXTREME took $48.55 out of my Mastercard account and told me I now owe them a $25 RECOVERY FEE for them taking out the money from my account.
This is being reviewed by the FCC and the BBB.