DTopp Marketing They were to have a our negative google reviews removed and they guaranteed it or your money back. Nothing was done. Wilmington NC
On February 6, 2018 I used Venmo to pay DTopp Marketing $485 plus Venmo 3% fee of 14.55 to begin the process of deleting 4 negative google reviews about our company. DTopp told me that they have a 90 guarantee policy that if the reviews are not deleted I would be refunded my money. Well as of 8/3/18 and lots of phone calls and emails to DTopp I have recieved nothing. All they do is send an automated email responses back. I was given David Topping's email address and I emailed him directly and his responses were all sarcastic and condescending. Of course he never answered any of my questions like when am I getting my refund? He told me email the help desk which I responded, "YOU ARE THE HELP DESK".
1 Updates & Rebuttals
DTopp
Wilmington,North Carolina,
United States
False Info, Anger Issues, & Pot Calling the Kettle Black
#2REBUTTAL Owner of company
Sat, August 04, 2018
As clearly stated on our website, in multiple direct emails to you, and in our contract... to request a refund, go to DTopp.com/refund/
One day later, you then replied to our email and said: "still waiting for an answer from the refund department".
Yet, you still had not filled out a refund request. So, 5 minutes later, we replied once again telling you to request a refund at DTopp.com/refund/
You then had a mental break and verbally attacked us like the cyberbully you are. Here are a few excerpts from your emails to us:
Your final email was signed "Your worst nightmare, Steve"
At this point, you finally filled out a $485 refund request.
BTW - Great job, we knew you could do it! It seemed like a hard task but you got through it like a champ! A+
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As a refresher, the reviews on your company (Homechek Inc in York, PA) read:
"The front office and dealing with customer service and the company in its entirety is run very poorly! I would not recommend!"
"Inspector was not thorough. Customer service is horrible. Woman in charge of the front desk is rude and does not provide any assistance efficiently. Would not recommend at all."
“He didn't even follow the companies own protocol and they refused to even refund the cost of the inspection even though we were left to pay to rewire a lot of the house which the seller would have had to do, if we had known about it."
For reference, you also have an “F” rating with the BBB and failed to respond to multiple complaints.
bbb.org/washington-dc-eastern-pa/business-reviews/home-inspection/homechek-inspection-company-in-york-pa-58000226/reviews-and-complaints?section=complaints
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Sounds just like "the pot calling the kettle black".
In closing, although you acted like a maniac, your refund request was approved.
Not because you had a meltdown… but because you filled out the refund request form.