Complaint Review: Dumbo Movers and Storage

 I hired Dumbo to move me from NYC to Philadelphia June 2014 early summer  ($915.00). The apartment I moved into had one full set of stairs to my
apt. The movers started complaining right away about the heat and the stairs. Before even trying to move my things in to the apt- they said my
84 inch Macys' Remo couch ($778.00) would not fit up the stairs nor would it fit through the door.

I even signed a waiver (per Dumbo's management) and an $75.00 additional charge if  they would attempt to move the couch up the back yard stairs up to my deck through my bedroom. The movers refused to try. Ultimately, they left my couch in  the basement of the apt building filled with garbage and mice. And after they left my couch in the basement the movers ask me for gratuity ($100.00).

Spoke with Dan (manager) and their claims dept. , regarding insurance claim options the next day. Claims dpt gave me the run around about submitting a claim. I am now fighting with Dumbo, and Visa to get my money back for the move.

Dumbo even had the nerve to submit a FRAUDULENTLY SIGNED FORM BY MYSELF to Visa stating I waived any claims and liability for the couch!!!!
Do NOT use these people!!!!

Kyra S.