Dunkin Donuts Mobile App takes money and customer service cuts you off after an hour on hold. Nationwide Nationwide
I went to cash in my two dunkin donuts gift cards today. My total was 11 dollars and change. I had two mobile cards loaded, one was 10.00 the other had 3.68 left on it. The cashier scanned the ten dollar card bringing the amount to zero (correct). She scanned the scond one which also brought my bal to zero. (incorrect) Checking the reciept at the register, the 10.00 card never loaded on the register, yet it was gone from my card! The amount showing as being taken from the second card was 3.07, yet that card was reading a zero balance.
The manager at the Endicot NY store tried her best to fnd out what happened, and after 20 minutes finally comped my order as we had about 25 people behind us in line waiting. Talk about being embarrassed! I came home and called customer service. I was on hold one hour 14 seconds when I was disconnected. I called back a second time and gave up after 40 minutes of hold time with no response.
I went to the website to file a complaint. The site allowed me two minutes to enter all my personal info and lodge my complaint, then told me it signed me out due to security reasons. I gave that three tries.
Now I am here. Somebody pay attention!!! After I came home I checked and seeen an update had been done a few weeks back on the app and the plastore has over 100 complaints on it for the same complaints....going back well over a month!!! Many complaints are saying DD is now not even respondng to complaints. IF I had been dumb enough to attach my credit card to my DDcard, they would be taking money from my account to put on a card that I could NOT use!!! And many people DID link the card and has lost monney to DD.
DD you owe me 2 hours of my time (and embarassement) I used to try to get a hold of you before filing in a public forum. Let's see if that is worth more than a free coffee that many others got when they complained. You also owe a LOT of people an apology for not fixing this in a timely matter. Get your employees caught up to date as they are the ones on the front lines, dealing with customers and not being given any communications from your headquarters. They don't deserve to have no answers. And your customerss deserve better than silence.
I will update IF DD resolves this matter. But don't hold you hand on your bottom.