Complaint Review: Dutch Glow Amish Wood Milk

Dutch Glow Amish Wood Milk appears to be a quality product based on the demonstraion in their television commercial. I ordered a bottle plus a "free" second bottle.

The web order form didn't allow corrections and the order was doubled for a total of four bottles (2 @ $10 each + 2 "free" bottles). Shipping and handling is supposed to be $7.95 but they don't tell you it's $7.95 per bottle until you get to the invoice.

Here's the invoice:

  1 DUTCH GLOW AMISH WOOD MILK PLUS FREE TOWEL $10.00 PLUS $7.95 S&P          $17.95

  1 BONUS DUTCH AMISH WOOD MILK $0.00 PLUS $7.95 S&P                                        $7.95

  1 WEB SURCHARGE FEE $0.00 PLUS $2.00 S&P                                                           $2.00

  1 DUTCH GLOW AMISH WOOD MILK PLUS FREE TOWEL $10.00 PLUS $7.95 S&P          $17.95

  1 BONUS DUTCH AMISH WOOD MILK $0.00 PLUS $7.95 S&P                                        $7.95

  SUB TOTAL                                                                                                             $53.80

  TAX                                                                                                                         $0.00

  ORDER TOTAL                                                                                                         $53.80

What appeared to be a $17.95 order became a $53.80 including $31.90 for S&P plus a $2.00 web surcharge fee. The order became $53.80. Interestingly, all 4 bottles were sent in the same box. I called again and was advised I could return the box IF IT WAS UNOPENED and receive a full refund. That's exactly what I'm doing.

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