Complaint Review: dutyfreecubancigars.com - Damien

Stay away from www.dutyfreecubancigars.com.  One of their shipments, which was part of a much larger order, was intercepted by Canada Customs and seized because it was incorrectly declared on the customs forms.  When I told dutyfree about it they suggested to me rather than finish shipping the rest of the order they send me a refund for the outstanding boxes.  Several months passed and nothing.   I sent an email to Damien (the guy who runs the store) asking for an update and he said he would mail it the very next day.  Several more months passed and nothing.  It has now been 9 months and he is obviously not going to follow through on his word.   All in all I lost about $600USD to the creep.