Dutyfreedepot.com, Compugard, Duty Free Depot, Casa Italiana Took the money, did not deliver the product Tel Aviv, Israel
This company is a sham. At first they respond to your emails indicating the order is processing, going to be shipped, etc. Eventually when enough time has gone by, and you have not received your order after 2 months, they stop answering the emails. Unless you are prepared to give away your money to these people, I strongly recommend that you do not order from them. This is not a real business, and you will have no way to get your money back or take legal recourse since they are overseas and hide behind a shield of anonymity. However, I did find the supposed VP of Marketing for dutyfreedepot.com on Linked In. His name is Eyal Schondorf. You might want to contact him :).
444Customer
Greater Chicago Area, Illinois
U.S.A.
1 Updates & Rebuttals
Saar
Rishon Letzion,Other,
Israel
Any complaint will be dealt with
#2UPDATE Employee
Sun, October 26, 2008
Hello,
I am here to confirm that Dutyfreedepot is not a ripoff. We are bound by customs international laws and cannot deviate from that path otherwise we wouldn't be here today!
Dutyfreedepot did not operate in full last year for technical reasons that had to do with Customs relocation.
I believe that during this time, a few customers did not receive their goods
and were ignored for the simple reason that even basic operations were placed on hold.
I urge you to contact me in person. We provide the most accomodating services and guarantee delivery to your doorstep as soon as possible.
Saar@dutyfreedepot.com
sales@dutyfreedepot.com
Orders@dutyfreedepot.com
You are welcome to call us toll free as well: 877-850-0707
My apologies if you were mistreated during our extensive move.
Thank you!
Saar Levin