Complaint Review: DVD PLANET

My husband was ordering my christmas present from these people.
He paid $79.99 for the Complete set of the "Get Smart" series.
We waited, no DVD's. I wrote them a email via their website. It took a couple of times, they responded only that we would get a refund in 5-7 business days.

They did not respond to my email when I asked:
What is their mailing or physical address?
What is their phone number?
Who can I talk too?
No response.

We are still waiting for our refund.

ray
MACOMB, Michigan
U.S.A.