Complaint Review: DVD Royalty Gordon Kennedy

THIS COMPANY IS A RIP OFF - SEE BELOW EMAILS


Hello 
First of all, thank you for your order.
As stated on our website and during checkout process, all orders take 2-4 weeks to be delivered.
First, the order is PROCESSED, PACKAGED and SHIPPED which takes 5-7 days (all orders are processed and shipped directly by our suppliers). At this point we mark the order as COMPLETE on the website.

Then the package takes another 1-3 weeks in the air before it is DELIVERED (total transit time depends on your country and city).
All orders are shipped via SMALL PACKET AIR MAIL and unfortunately this service does not have a tracking number. Although it is a great, cost effective service that allows us to offer you FREE SHIPPING.
In the end, your order is on schedule and will arrive within the 2-4 week time frame.
I hope that better explains our processing, shipping and delivery situation.
Please note, that during the holidays with Royal Mail having 4-5 non working days, packages can be delayed about a week.

Thank you for your patience and cooperation.

--
Gordon Kennedy
Customer Support Manager
support@dvdroyalty.co.uk
http://www.DVDRoyalty.co.ukFrom: Sara Clough <sarasue.clough553@googlemail.com>
Date: January 14, 2013 2:28:40 PM EST 
To: [DVDRoyalty.co.uk] Customer Support <support@dvdroyalty.co.uk> 
Subject: Re: Contact Form Submission XXXX 

Email: XXXXX

Subject: Question About my Order 

Order No: Order: #6204 

Comments: Hi DVD Royalty

I palced an order for the Colbys series on 8th December 2012, and we are still waiting on this being delivered, please see email below....


Regards
XXXX



Thank you for your Order


Important Details

Please allow 2-3 Weeks for your order to be Delivered

All orders placed AFTER December 5th may not arrive for Christmas

Your Order will appear on your Credit Card Statement as "XEO VENT"

All website prices and actual charges will appear on your credit card statement in your LOCAL CURRENCY. However we are a USA based company and we bill our transactions in USD (US Dollars)

Your Satisfaction is 100% Guaranteed. If you have ANY issues or problems with your DVD Collection, please Contact Us. Our support department is available 24 Hours a day, 7 Days a Week and our #1 priority is your satisfaction

Order: #6204

Product Quantity Price
The Colbys (TV Series) (#the-colbys-tv-series-dvd-collection) 1 $65.00
Cart Subtotal: $65.00
Shipping: FREE UK DELIVERY (2-3 Weeks Delivery)
Order Total: $65.00
Customer details

Email: XXXX

Tel: XXXX

Billing address



Shipping address



 {#HS:3880655-22332#}


Your Order has Shipped!NOTE: Please allow another 1-3 weeks for your order to be delivered.Order: #6204ProductQuantityPriceThe Colbys (TV Series)1$65.00Cart Subtotal:$65.00Shipping:FREE UK DELIVERY (2-3 Weeks Delivery)Order Total:$65.00Customer detailsEmail:XXXX