Complaint Review: Dvdcollections.tv

I ordered the entire Falcon Crest series from this company, which is over 41 DVDS. I paid $104.99 including shipping. On my credit card, the transaction was processed by Universal Gift Ventures, Mississauga, Ontario. Everything seemed legitimate (email confirmation on order, tracking email from shipper, order was delivered on time).

When I put the first DVD in my players I was horrified with the video quality - you can barely make out the faces of the characters!

I emailed customer support and got a reply very quickly (see below), which sure fooled me as I believed this would be handled professionally. I emailed back saying I'd like a full refund. A day went by with no response so I resent the email. My email came back with unknown domain address. I then went to www.DVDCollections.tv and it's no longer there so I guess I'm a victim of a scam.

I don't see how I'll ever get a refund. Oh well...


REPLY FROM CUSTOMER SUPPORT:
==============================

Hello,

Thank you for your recent contact.

We appreciate ALL feedback, both positive
and negative.

Please keep in mind an Official DVD Collection
has never been released for this series and
what you received was a Collectors/Fan
Version.

Unfortunately, there is a problem with the
actual DVD Collection and sending a replacement
set will NOT help as we are no longer dealing
with that supplier.

Therefore, there are 2 options:

1. Receive a $30.00 REFUND and KEEP the DVD Collection

-OR-

2. Return the DVD Collection and get a Full Refund


Please let us know which option you prefer
and we will take care of it immediately.


Thank you!

--
Jeff Jacob
Management
support@dvdcollections.tv

Larry Kaye
Westford, Massachusetts
U.S.A.