Complaint Review: dvddonkey.com

I was sent a bootleg DVD JAG T.V. series copied right off the T.V. with the CBS and local stations logos at the bottom of the screen. I was told this was an authentic DVD series not a copied or bootlegged DVD.

They immediately billed my credit card for $177.78 but, when I went to inquire about the shipping and when I would receive the product, I was literally sent on a wild goose chase. The status codes, order # and
tracking codes impossible to trace. I was told that I would receive updates to where and when the product would be shipped and was told that the tracking # did not exist!!!!

I finally went on line to speak with a live operator,
who was very rude, totally unprofessional and basically had no information for me and then abrubtly cut me off, numerous times.

I finally received the product and to my dismay, it arrived in a basic manilla envelope. Needless to say the product was cracked, broken and the DVD's were scratched. When I finally got past that shock, I was
horrified to see the poor quality of the DVDs !!!!

I am totally disgusted with this company. I feel that if I send this product back to the company I will be duped again and not receive my money back, so feel like I am
stuck with this inferior product.

To end this, I feel that Federal and Copyright
laws should apply to this company and they should be pursecuted to the full extent of the law.

Robert
congers, New York
U.S.A.