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Dvor.com Optics Planet Misadvertisement. Selling one item and sending to customers other Chicago IL Nationwide
Optics Planet - Dvor website advertises products as a kit and then sends an individual items.
I ordered a scents for hunting dog training on their website .
It shows 5 different scents and shows description and name of the product:
1 Updates & Rebuttals
DVOR.com
Northbrook,Illinois,
DVOR.com Reply
#2UPDATE Employee
Wed, October 22, 2014
We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
Each product we sell has a unique product sku. Our pictures display the different products available for the current promotion. This promotion had multiple items available for purchase during this sale. Each sku would need to be added to your cart individually.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. We will cover the return shipping when you choose our Free Pre-Paid Return Shipping Label. Please see our website for further information.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.