Complaint Review: dwight mosley

I had resisted the temptation to complain about CREDO and its horrid service practices because of their progressive mission.  Now I realize they are, perhaps, one of the world's most UNETHICAL organizations as they rip people off boldly while saying they are a socially-conscious organization.

I decided to give them a try based solely upon their corporate mission.  I ordered a phone which was defective and did not work.  When I called CREDO I was told, "You have to send the phone to the manufacturer; we don't want it back in our wahehouse."  I demanded to speak to a supervisor who said I could return it to them directly and they would send a new phone immediately.  This was a lie.  After about two weeks, I called and spoke to a manager who said I should receive the phone soon and that I would be given a $42 credit.  Two more lies!  When I contacted them again,  I asked the rep about the credit that I was promised by ***.  She said, "He's a man of his word, you'll get the credit.  Still, another lie.

After more than a month without a phone I called my credit card company to have the CREDO charges removed after being told they would not refund my initial purchase amount.  The agent for the credit card company called CREDO while I was on the line.  CREDO's representative proved herself to be rather incompetent.  The credit card company said they were in the wrong as I returned the phone after never having received service.  

Four months later, I received a notice from a collection agency stating that I owed CREDO money--the initial purchase amount.  The service representatives at CREDO are usually cordial but seemingly untrustworthy.  

I truly wonder if CREDO is engaging in fraudulent activities as I heard their executives make hundreds of thousands of dollars.  This is simply not right!  I have no choice but to contact the FCC and would urge all aggrieved CREDO customers to do the same.  Once a report is filed with the FCC, CREDO must respond within 30 days.  PEOPLE, please file the report with the FCC.  Credo's horrific activities must be stopped.  They are taking money away from organizations that are legitimate.