Complaint Review: Dynamic Recovery Solutions

I received a letter in the mail about a week ago with a notice stating that I owed a company by the name of Dynamic Recovery Solutions $780.00. Original Creditor: Citibank. Within the letter, it's giving me different payment options, a website to make this incredibly large payment and a phone number. This letter was said to be contacting me because they were trying to collect a debt.

I recognized the Original Creditor because I previously had a credit card with them. I called into Dynamic Recovery Solutions to inquire about this said debt. The lady that got on the other line was incredibly rude, short, and unwilling to help me with future information about this said debt. She couldn't provide me with any way to contact the original creditor and she also said that my account had another outstanding debt that I would be receiving a letter in the mail shortly, containing "how much money I owed". The customer service representative couldn't assist me with any other information.

She was unwilling to give me any other options and when I asked for proof of this said debt, she rudely informed me that I would somehow have to contact the original creditor. She told me that in order for them to take care of this debt record, that I would need to pay it and then they would send me a letter of confirmation. They are a complete rip-off and something with the whole situation sounded incredibly off. So, I finally got in touch with somebody at Citibank and talked to them in regard to this extremely large, unknown debt. Again, I had a credit card with them years ago but as of a couple years ago, I not only paid this credit card off in full but I also closed the account.

The representative told me that my record with them was paid in full and that I owed them nothing. My balance was $0.00. I am currently awaiting a letter in the mail from Citibank so I can get it over to this "debt collector" and they can remove my name off their list. I don't understand how a company can send you a letter with being told that you owe a certain sum of money but yet, they can't give you any further information and that it's my responsibility on figuring out how to find the original creditors number. I was told to "Google" the name or, "well, you have old bills from them since you supposedly closed your account, don't you". She said they don't get any information from the original creditor. Just how much is said to be owed.

I am appalled that this company is able to send out fake debt collection notices, with no further information, no willingness to assist their "client" in getting the information about the money that is owed. The customer service representative was extremely rude! For the company to send debt collection letters, with such large amounts of money that’s said to be due, I find it not only fishy but incredible that they aren’t able or don’t want to provide information on this said debt.