E-Commerce Exchange Deceptive, Scoundrels, Little White Lies, Really Sly Con Artists On The Phone, Liars, They Trick Your Mind Lake Forest California
I was called on the phone right at a time I was under pressure while trying to sell my products to new customers but they did not like PayPal. E-Commerce Exchange just happened to call at that time and said they could get me setup really fast with a what is called Virtual Terminal. I stated that I would like the Virtual Terminal but not without a shopping cart system that my customers could use if they didn't want to make phone orders.
Eric Shasha the Sales Person at that said I can get you a shopping cart for free and then he restated that he would ask his boss to make sure but he saw no reason why he could not get it free for me. Then later I talked to the Vice President by the name of Mike Miller and he told me I had to buy the cart for $100.00 after I already signed up and paid $98.00, thinking I was going to get that free shopping cart. They both knew I would not buy unless that was what came with it. I did not ask for only a phone ordering service, that is not what I wanted and they knew that. Mike was really a sky dog because I told him I could get a free shopping cart, website hosting, virtual terminal, no monthly fees if no sales were made and a $10.00 a month bank statement fee plus more with ECHO.
He said in these words that they were full of Bullshit and no way they could do this and not go bankrupt. Well to make a long story short, I bought into his lie and backed off for a little while until I really thought things over but it was to late. The scoundrels got me hook line and sinker. After I told him to cancel the account, here is what he had to say in his own words. To be quite frank with you, I am no longer interested in providing you with any kind of service. If this is the way that you conduct business, then I would prefer to not be associated with you.
He stated also that I would probably have to pay a fine of about $98.00 if I canceled and I never got any Virtual Software sent to me after I paid the money and I canceled before they sent it to me. This has only been in a 3 day period. Stay away from these con artists they are really good at working your thoughts and you fall right into their trap. These guys are the most sly dogs I have ever encountered in my life of 46 years. So sweet, nice, kind and all so helpful in screwing you over is all.
Robert
Renton, Washington
U.S.A.
1 Updates & Rebuttals
Mike
Lake Forest,California,
U.S.A.
Misunderstanding does not mean "scam".
#2UPDATE Employee
Mon, November 24, 2003
Robert had contacted us about setting up a merchant account for his website because we was previously using Pay-Pal and wanted an actual merchant account. One of our representatives went through all of the details with him and forwarded out his merchant account agreements as requested. There is no place on the agreement that there was a free shopping cart involved or even being offered. We were already giving Robert a free processing softward and when he inquired about a free cart, after he had signed everything, I personally spoke with him and he had agreed that he was going to look at other alternatives as opposed to buying one from us. Somewhere within this conversation, Robert became unhappy with what we were offering him and decided to look elsewhere. He e-mailed me on a Saturday during off hours and I quickly responded back to him with his options. He stated that he wanted to cancel and I accepted his terms of cancelation. Being that this occured on a Saturday with our office closed, the actual completion of his cancelation request could not occur until Monday. As of Monday, 11/24/2003 at 10:00 a.m. PST, Robert's application was cancelled out and his refund for his application fee was processed. Robert was provided with everything in writing, which he authorized and agreed to. My advise to anyone is to always spend the time to read what you have in front of you so that you don't have misunderstandings and then falsly accuse someone of trying to "scam" you. If things hadn't matched what Robert had been offered to begin with, then why would he even take the steps of signing everything. Regardless of the accuracy of our agreements, we have chosen to take the high road and end the relationship with Robert without charging him any penalties to do so. If that is bad business practice, then I don't know what else to offer.