Complaint Review: E Diets

I too was ripped off by eDiets.com last year. Fortunately I was able to get all of my money back, much to my surprise.

I wish I had read these reports prior to even going to their website. Like others, I didn't even complete the registration, I completely closed by browser before submitting because I had changed my mind. When I got my "Welcome" email I really didn't think anything of it - I never thought they would be able to charge my card!!! Well I was surprised to find a charge for $31.88, I had looked into the $5 per week program. I decided just to use it for the month, then cancel.

Next thing I know, I'm being charged another $40 for a physical training program and something else I did not order!!! I immediately contacted them and explained that 1) I had never signed up in the first place and 2) I most definitely did not order "extras" - I was basically told that I did and it was my fault. I asked for a supervisor, and was hung up on. Now I'm REALLY P.O.'d - I get up the next morning and call at 5:00am PST - panicking because I could not get through to them again. I finally get to a supervisor "Priscilla" who explains the check/uncheck box thing and how you have to UNCHECK the box if you DO NOT want the add-on service. I was fuming mad, how sneaky and crooked of them! I was told I could only get back $20-some dollars of my money and I would be charged $11.27 for the next month. WTF???? I lost it at that point.

I began screaming at this "supervisor" asking her how she feels working for such a scuzzy company and told her I was going to report them to the BBB and the Federal Trade Commission,and whoever else I could think of, which is what I did that same day. The Federal Trade Commission could not help me being it was an internet deal - but the BBB responded to me within a couple of days! Basically eDiets told the BBB that they had already refunded my money. I was doubtful, but sure enough on my next credit card statement ALL my money was refunded and I was never charged again.

I guess the way to get your money back is to ACT QUICKLY, be LOUD and PERSISTENT, and report them to any and every agency you can.

I cannot believe they are still in business!!!

Noemi
Long Beach, California
U.S.A.