Complaint Review: E-Florist

This company accepted the order for a Xmas plant to be delivered the following day. A week later when the plant was not delivered, I contacted the company and they said they would check on the order and call back with information. They did not call back. I had to re-contact them again and they finally delivered a different and less expensive flower arrangement than I ordered and said that they were busy and that they were not obligated to deliver the order as promised on-line. The person on the phone was rude and uncooperative. Had I not kept calling, the order would not have been delivered, even though they charged my credit card on the same day that I placed the order.

This company is not trustworthy, and I recommend that all customers avoid transactions with them. They do not deliver what they charge you for.

J.R.
Thousand Oaks, California
U.S.A.