Complaint Review: E Pro Auction

I was surfing the web searching for Ebay information and E-Pro Auctions sales page came up. They stated that they would send you an Ebay kit for only the shipping and handling fee of $2.95. I filled in the information and provided them with my credit card number for the shipping and handling charge.

After I received the product and read the fine print I saw that once you send for the kit you are automatically enrolled in a 14 day trial for their Ebay software E Pro Auction. Unless you cancel this you will be charged $29.99 each month for using the software. Apparently I signed up during a special promotion and the charge is now $49.95.

After reading the fine print I contacted the company right away to cancel. A few weeks later I noticed the $29.95 charge from Tek Meds, an affiliate of E Pro Auction, and contacted them. They had the information that I cancelled the product but could not tell me why my account was still being charged. They had to email me a form to electronically sign before I was able to receive my funds back. I received the funds 7-10 days later. I was very happy to be done dealing with this company.

Then about two weeks ago I saw another charge on my account for Auction Success for the amount of $4.25. I knew it had to do with the E Pro Auction/Tek Med problem I had earlier so I contacted my bank. After several minutes of searching my bank was able to get the phone number for the company that was charging my account. I contacted them and they were affiliated with E Pro Auction and stated that the charge was for a monthly newsletter which is not mentioned in the terms and conditons. Again I requested them to cancel this and they stated they would return my funds and would not charge my account again. I still have not received my funds back and I am going to follow up with them today.

The reason I am reporting this is because this company sucks you in by stating they will send you free information, but in actuality you are signing up for their software program and newsletter which is a recurring fee of $54.20 a month. Not to mention that it is a horrible experience trying to cancel the account they have set up for you. I would highly recommend staying a way from this company and researching Ebay by other means.

Nicole
Alpharetta, Georgia
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

Click here to read other Rip Off Reports on ebay