Complaint Review: e-tobaccos.com / J.M.Galet

I ordered tobacco for 113.- EUR in December 2010, and transferred the amount to the bank of Mr. J.M.Galet, Open Bank Santander Consumer S.a. in Madrid December the 14th. The company did not send the goods, and it seems to be a policy not to answer e-mail requests. Instead of answers, the companys e-mail system generates "troble tickets" stating that they will deal with the question within 48 hours. However, no answer are forwarded.

After I threatened to file complaints against Mr. J.M.Galet and against e-tobaccos.com, I actually received an answer from Mr. Felipe Fernandez the 1st of February 2011, stating that they are unable to deliver a part of my order and that they would like to have instructions on how to proceed. This is very interesting, because it shows that the mails are read, but the company simply do not answer them, at least not until someone threatens with official complaints against their owner!

I instructed the company to send the goods and to exchange the undeliverable goods with another product. And guess what? They again refuse to answer my mails! Even if they ask me for instructions, THEY NEVER ANSWER which makes it impossible to communicate with the company. I have now asked for the delivery several times without any reaction from e-tobaccos.com.

I have also discovered that Mr. J.M.Galet operates a wine export company, AporVino, which has a home page with exactly the same design as e-tobaccos.com. I would not trust any of these two companys, and I want to warn all readers for Mr. J.M.Galets scam business!

And just in case Mr. Fernandez would surface through this forum, asking for information: My order number is 913467. Please send the goods, just exchange the undeliverables with a comparable product!