Complaint Review: E*Trade Bank

AVOID E*TRADE!

We had several negative experiences with E*Trade Financial. First, E*Trade ignored several of our change of address requests. It took several months before E*Trade and their third party vendor, Clarke American, stopped sending our account materials to the wrong address. These materials included our PIN numbers, ATM cards, and checks.

The other negative experience was with E*Trade's online Bill Pay system. E*Trade issued payment a day later than scheduled and, as a result, we were assessed a hefty penalty fee of $250.99 for the late property tax payment that E*Trade caused. After several phone calls and ignored faxes, we spoke with one of E*Trade's branch managers, Amy Alley. She was very unprofessional and rude for the entire conversation. E*Trade refused to cover the fee caused by their negligence. That was the final straw for us.

We're in the process of switching our accounts to another institution. I wouldn't recommend E*Trade to my worst enemy!

Debbie
Pleasanton, California
U.S.A.